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Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users.
Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice.
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Author/Editor Description: Janet Newman is Senior Lecturer in the School of Public Policy, University of Birmingham. She is co-author of ′The Managerial State′ (with J Clarke, SAGE 97), author of ′Shaping Organisational Cultures in Local Government′ (96), and co-editor of ′Gender, Culture and Organisational Change (with C Itzin, eds, 95).
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- PublisherSAGE Publications Ltd
- Publication date2007
- ISBN 10 1412921333
- ISBN 13 9781412921336
- BindingHardcover
- Edition number1
- Number of pages191
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Creating Citizen-Consumers : Changing Publics & Changing Public Services
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Book Description Hardcover. Condition: new. Hardcover. `This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of LoughboroughPolitical, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University. Explores theoretical, political, policy and practice issues that arise in the shift towards consumerism. This book offers an understanding of the relationships between people and services, and argues for a model based on interdependence, respect, and partnership. It is intended for those studying social policy and cultural studies. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781412921336
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Book Description Buch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the 'citizen-consumer'. It should become a key text for all with an interest in public service reform and the 'choice' agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of LoughboroughPolitical, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University. 192 pp. Englisch. Seller Inventory # 9781412921336
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Creating Citizen-Consumers: Changing Publics and Changing Public Services
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Book Description Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Explores theoretical, political, policy and practice issues that arise in the shift towards consumerism. This book offers an understanding of the relationships between people and services, and argues for a model based on interdependence, respect, and partne. Seller Inventory # 595740866
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Creating Citizen-Consumers : Changing Publics and Changing Public Services
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Book Description Buch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - `This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the 'citizen-consumer'. It should become a key text for all with an interest in public service reform and the 'choice' agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of LoughboroughPolitical, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University. Seller Inventory # 9781412921336
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