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This is your comprehensive guide for the most important component of the relationship between caregiver and patient: communication. Successful communication with patients can decrease patient anxiety, increase patient compliance, and result in a positive experience for all involved. This book focuses on the therapeutic response to specific situations and client needs, with examples of both good and bad communication to help you communicate therapeutically and effectively in diverse health care settings.
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Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.Review:
"I enjoyed reading the book. It contains a lot of good information that is important for Health Care workers to know, whether their contact with patients is brief or long term. It is a 'how to' manual, especially in Section III, and I like that. Some texts, in an effort to sound academic, miss the point of reaching the student. You reach the reader--good for you!" -Patricia Bortnem, BSN, Med- uses Purtilo
"The content and organization [is] appropriate for MAs, CNAs, PNs, and medical receptionists. It was organized and flowed well. The end-of-chapter exercises were an added bonus. I worked through them after I read the chapter and think they will be beneficial to the target population" - Connie Rockstad, RN, MSN
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Book Description Delmar Cengage Learning, 2007. Paperback. Condition: New. Never used!. Seller Inventory # P111418032646
Book Description Delmar Cengage Learning, 2007. Paperback. Condition: New. Brand New!. Seller Inventory # VIB1418032646
Book Description Cengage Learning 2007-07-01, Clifton Park, NY, 2007. multimedia item. Condition: New. Seller Inventory # 9781418032647
Book Description Delmar Cengage Learning, 2007. Paperback. Condition: New. 3. Seller Inventory # DADAX1418032646
Book Description Delmar Pub, 2007. Paperback. Condition: Brand New. 3rd paperback/cd-rom edition. 259 pages. 9.00x7.25x0.50 inches. In Stock. Seller Inventory # __1418032646
Book Description Delmar Cengage Learning. PAPERBACK. Condition: New. 1418032646 New US Edition Textbook, Ships with Emailed Tracking from USA. Seller Inventory # Z1418032646ZN