Self-study or classroom training
The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.
Whether it's in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this self-paced book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.
Table of Contents:
Part 1: Foundation
Foundation: Build Commitment
Part 2: Explore
Nine Approaches to Managing Conflict and Disagreement
Part 3: Plan
Plan: Gain Support
Part 4: Implement
Part 5: Follow Through
Follow Through: Stay Involved
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