Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction

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9781439201046: Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction
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A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.

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About the Author:

Willie L. Carter is the president of Quantum Associates, Inc - an independent consulting firm specializing in process improvement. He has more than 30 years experience in operations and quality management and has trained over 7000 people during his career.

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