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A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.
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Willie L. Carter is the president of Quantum Associates, Inc - an independent consulting firm specializing in process improvement. He has more than 30 years experience in operations and quality management and has trained over 7000 people during his career.
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Book Description Condition: New. Seller Inventory # 14399167-n
Book Description Booksurge Publishing 11/10/2008, 2008. Paperback or Softback. Condition: New. Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction. Book. Seller Inventory # BBS-9781439201046
Book Description BookSurge Publishing. PAPERBACK. Condition: New. 1439201048 Special order direct from the distributor. Seller Inventory # ING9781439201046
Book Description BookSurge Publishing, 2008. Paperback. Condition: New. Seller Inventory # DADAX1439201048
Book Description BookSurge Publishing 2008-11-10, 2008. Paperback. Condition: New. Seller Inventory # 6666-ING-9781439201046
Book Description BookSurge Publishing, 2008. Paperback. Condition: Brand New. 80 pages. This item is printed on demand. Seller Inventory # x-1439201048
Book Description Condition: New. New. Seller Inventory # S-1439201048
Book Description Condition: New. New. Looks like an interesting title!. Seller Inventory # M-1439201048