Flapping to Flying: Getting value not grief from IT

 
9781439227138: Flapping to Flying: Getting value not grief from IT

With all the time, cost and hassle put into IT and IM projects, shouldn't you be getting more value? Many IT projects either fail outright or simply don't deliver the return on time and money invested. This book shows how you can unlock value from information technology through the use of 24 pragmatic mind tools. These mind tools will change how you shape, act on and deliver IT projects. This book goes beyond traditional approaches to managing time, cost and quality. Instead, discover new thinking on project design, information design and change design {project, information and change italicised} that sees business value locked in and lack of user adoption no longer a showstopper. These three design disciplines will help you select and steer projects for success.

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A change-management manual for chief executives, operational managers and IT professionals. More organizations are cloud computing--milking the Internet without investing capital in technology, in a search for ways to manage burgeoning data, projects and processes. Some opt to use Microsoft's ubiquitous SharePoint as a development platform. But SharePoint, if not properly employed, "often goes feral due to lack of information design, governance and change management." The authors advocate their customized approach, or GRiT: Goals, Results,Information and Technology, used in ensemble to ensure that any new technological acquisitions are not toys for techs but a robust mechanism to deliver on an organization's core purpose.

In a company where "flapping" is the order of the day, individuals work harder not smarter; customer feedback is collected and ignored; managers wax catatonic in meetings; and interdepartmental enmity is rife. When "flying," individuals have access to information that improves performance; customer feedback guides projects and processes; meetings are brief and focused; and the goals of the customer and the organization trump intra-company competition. A key concern is "information accidents," which arise when decisions and/or actions are based on incomplete data, leading to customer complaints, negative buzz, lawsuits and loss of market share. The acronym SUBAR stands for "Screwed Up Beyond All Recognition," and the authors believe that accidents-in-the-making can be addressed and avoided through SUBAR testing and brainstorming.

The message is delivered with humor, enthusiasm and some dynamite graphics, but at times the package seems less a book than an elaborate sales pitch. Midway the presentation picks up speed, depth and cohesion, and issues are uniformly addressed from the viewpoint of senior management, IT, operational managers, vendors and others. Also included are systems strategies and tradeoffs; finding versus searching for information; change management lifecycle; and "motivation math," which gauges the tipping point of acceptance of new processes and technologies.Snappy, rewarding read for those looking for life beyond SharePoint. --Kirkus Discoveries, September 3, 2009

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Sarah Heal, Grant Margison (Contributor)
Published by BookSurge Publishing (2009)
ISBN 10: 1439227136 ISBN 13: 9781439227138
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Ergodebooks
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Book Description BookSurge Publishing, 2009. Paperback. Book Condition: New. 2. Bookseller Inventory # DADAX1439227136

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