Lawrence L. Martin, Measuring the Performance of Human Service Programs, Second Edition
Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures―numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction―this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.
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"What sets Kapp and Anderson’s book apart is an emphasis for nonevaluators on a succinct argument for conducting evaluations and a thorough discussion of applied ethics in evaluation. Agency-Based Program Evaluation would be a good fit for a program evaluation survey course, especially for those in the social work and human service professions (e.g., family therapists). Practitioners of all specialties who are interested in adding program evaluation activities to their skill set will find this a useful introduction to the field, but it shouldn’t serve as the sole resource."
(Dr. Mike Bonner 2010-12-01)"About this title" may belong to another edition of this title.
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