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Lifestyles and antics of powerful, wealthy individuals at a five-star hotel are reflected through the eyes of a hard-working Manager of Hotel Guest Services for VIPs. Without Reservations: The Art of Looking the Other Way chronicles the challenges of overseeing gracious hospitality services while turning a blind eye to the foibles and frolics of VIP guests. Based in fact, the stories range from humorous to incredible, each account capturing the reader's attention. Marching across the hotel lobby and into the VIP Lounge are spouses, arm candy, jewelry thieves, a pastor, Congressmen, and a flirtatious Caribbean employee who melts the will of every male heart. Scenarios of eager hotel employees-new to the job and American culture-will make readers chuckle as they appreciate cross-cultural chaos and linguistic slips. Without Reservations culminates in a surprising challenge for the Manager who rises to the occasion and artfully looks the other way.
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Book Description America Star Books, 2011. Paperback. Condition: New. book. Seller Inventory # M1456080210