Business Process Outsourcing: A Practitioner's Handbook

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9781456311230: Business Process Outsourcing: A Practitioner's Handbook
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This handbook contains a collection of articles on business process outsourcing. Some of the articles were first published in the 'Starts & Feats' column of the Financial Standard while others were first published on the KeKoBI website at www.kekobi.or.ke. The articles have been selected to provide the BPO practitioner with a deeper understanding of and better appreciation for BPO opportunities and challenges. The target audiences for the Handbook include new entrepreneurs and new college and university graduates looking for opportunities in the sector; business managers of large corporations looking for employment creation opportunities; and policy makers looking for ways to empower the sector.

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About the Author:

Atieno Amadi is author of the "Five Simple Steps to Business Planning: A 'Do-It-Yourself' Workbook"; "Challenges of the Digital Age: An MIS Analysis Framework, A Case Study of a Retail Store Chain"; " Business Studies for Form I"; and contributing author to the book "ICT Mainstreaming: Research Perspectives from Kenya". She is the founding Director of the Kenya Kountry Business Incubator (KeKoBI) and the founding Chairperson of the Business Incubation Association of Kenya (BIAK). She is a professor of Information Technology and Lead Consultant in the consulting firm of Kika Strategic IT Solutions.

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