Attitude, Ability and the 80-20 Rule: The Makings of Exceptional Performers - Softcover

Van, Carl

Softcover

ISBN 10: 1461052947 ISBN 13: 9781461052944

Publisher: CreateSpace Independent Publishing Platform, 2011

Synopsis

This book explores the connection between one’s attitude toward his/her job responsibilities and one’s ultimate performance. It makes the case that a person’s performance is 80% their attitude toward their job, and only 20% their technical skill level and knowledge. The author separates Performance Attitude from what is commonly thought; that having a good attitude is simply being “being happy all of the time.” Many real-life examples are provided where an individual’s performance was either improved or diminished simply based on how they described their job. This is explored in detail in the area of customer service. Attitude is separated into two main sections: Attitude is Performance; Attitude is Job Satisfaction. Both sections make the case that an individual's performance is more closely linked to how they perceive and describe their job than what they know or what they can do. The author relies on years of observations, monitoring phone calls and conducting training sessions to draw his conclusions.

About this title

About the Author:

Carl Van, Professional Speaker, graduated from California State University, Sacramento where he received his bachelor's degree in Insurance. He began his business career in 1980, moving up the management ranks and culminating in Vice President/General Manager of a 600 employee company. He is currently President & CEO of an international training company. Mr. Van has been an instructor for numerous educational associations, and is the author of over 75 technical and soft skill workshops being taught throughout the U.S., Canada and the U.K. He has set up 5 in-house training programs for various companies throughout the nation, and has written over 80 articles for many national magazines. Mr. Van has been a keynote speaker at major conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of association seminars, and selected as the opening presenter at some of the most prestigious conferences in the nation. He is the Dean of the School of Performance, and has served as Regional Vice President of the Society of Insurance Trainers and Educators. Mr. Van is owner and publisher of his own educational magazine, as well as owner and board president of his own annual educational conference and a bi-annual Executive Management Academy. He is the author and presenter of four on-line video training courses, as well as the author of two highly acclaimed books on the characteristics of truly exceptional employees which have sold in the U.S., Canada, Guam, Australia, England, Ireland, Singapore, Chile, India, and many other countries around the world. www.CarlVan.org www.Facebook.com/CarlVanSpeaker www.Linkedin.com/CarlVan www.Twitter.com/CarlVanSpeaker

About this edition

• Publisher: CreateSpace Independent Publishing Platform
• Publication date: 2011
• ISBN 10: 1461052947
• ISBN 13: 9781461052944
• Binding: Paperback
• Number of pages: 168