F.I.R.E.F.L.Y.: Consultative Engagement

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9781465310477: F.I.R.E.F.L.Y.: Consultative Engagement
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Embracing the consultative engagement approach, the book discusses in unique detail the interaction of you and your customer - going so far as to include personality differences of different customer types. Practical and down to earth, the simple acronym called FIREFLY is your tool to help you build relationships with your stakeholders. You'll find out how easy it is to turn any deadlock into a dialogue and make even the toughest customer open up to you. No matter what industry you work in or the position of your job, FIREFLY will open the door to a new way of thinking

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About the Author:

Regina Chua, CEO and founder of Discipline Dynamics, is a customer engagement strategist specializing in helping organizations builds their maps for corporate success in stakeholder engagement. With more than 24 years of corporate and consultancy experience, her practical tools have help global brands tap into the potential of creating collaborative relationship through intentional dialogue. Her dynamic charisma and sharp business acumen has earned her an impressive listing of Fortune 500 clients like Philips, Siemens, Ericsson, Singapore Telecommunications, AXA, Exxon Mobil, Volvo and Samsung.

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9781465310484: F.I.R.E.F.L.Y.: Consultative Engagement

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