Designing for Service: Key Issues and New Directions

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9781474250139: Designing for Service: Key Issues and New Directions

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

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About the Author:

Daniela Sangiorgi was one of the first scholars to work in service design research. With a degree in industrial design, she went on to study for one of the first PhDs in service design at the Politecnico di Milano, Italy. She was part of the team of that set up the Service Design Network and the Service Design Research initiative. Her research has been used in design consultancy and for various EU projects, and she has received Research Council funding. She is the co-author of one of the first ever academic books on Service Design ('Design for Service', with Anna Meroni, 2011). She has taught service design at MA level in the UK, Italy, Brazil, Germany, Sweden, India and South Korea. She chaired the ServDes2014 international conference in 2011, and is currently the PI of an AHRC-funded research project.

Alison Prendiville has an MSc in digital anthropology from UCL, and her doctoral research was an industry-funded PhD with Thorn Transit Systems International (now part of Cubic). This was one of the first research projects to take a holistic view of engineering hardware and its effect on the passenger service experience. She was a researcher on the EU Framework IV programme MIMIC, which investigated barriers to the seamless transport journey at seven EU sites. Her recent work as deputy director at the Competitive Creative Design- a collaboration between University of the Arts and Cranfield University- has focused on facilitating collaborations between designers, scientists and engineers for the development of new product service systems. She is course director for the MDes Service Design Innovation programme at the University of the Arts London, and she works with various service design workshops at Cranfield University and at the Samsung Art and Design Institute in South Korea. She is also a judge for the Ordnance Survey's Geovation Challenge. Her most recent research focuses on Geographic Information Systems (GIS) and their role in innovating public sector services.

Review:

Few books are as timely as this one. Commercial and public sector interest in service design is growing rapidly, the impact of a service design approach is now well understood and many different forms of service design practice are emerging in different parts of the world. Daniela and Alison are two research practitioners who have been at the heart of many of these developments; in this book they both very generously share their perspectives and provide clear frameworks based on the insights of many other contributors. * Tom Inns, Director of Glasgow School of Art, UK * With the popularity and growth in the field of service design, we need more scholars to ask the harder questions about how interventions are made and what changes these are making to our lives. Designing for Service is a compelling collection of rich, insightful and interrogative essays that discuss salient issues and elusive themes in service design that few other 'how to' books have addressed. * Yoko Akama, Associate Professor of Design at RMIT University, Australia *

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Book Description Bloomsbury Publishing PLC, United Kingdom, 2017. Hardback. Book Condition: New. Language: English . Brand New Book. Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies. Bookseller Inventory # AA79781474250139

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