Emotional Business: Inspiring Human Connectedness To Grow Earnings And The Economy

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9781475926170: Emotional Business: Inspiring Human Connectedness To Grow Earnings And The Economy

If you've ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you've experienced the business effects of emotional disconnection. In today's knowledge-driven and service centered economy, emotional excellence isn't idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun. Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to: Evoke intense customer passion to boost sales Eliminate the financial self-destruction of infighting Excite employees to care for each other to ensure effectiveness Written for anyone from the small business employee to the corporate C.E.O., this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.

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About the Author:

Dr. Ravi Rao is a sought-after speaker and management consultant to businesses on five continents. An expert in the scientific underpinnings of emotion and the business applications of emotions, Dr. Rao possesses a diverse background as a neurosurgeon-in training and child development researcher. He is a graduate of Johns Hopkins University and received his surgical training at Harvard. He currently lives in Chicago.

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Book Description iUniverse, United States, 2012. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****. If you ve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you ve experienced the business effects of emotional disconnection. In today s knowledge-driven and service centered economy, emotional excellence isn t idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun. Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to: Evoke intense customer passion to boost sales Eliminate the financial self-destruction of infighting Excite employees to care for each other to ensure effectiveness Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right. Bookseller Inventory # AAV9781475926170

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Book Description iUniverse, United States, 2012. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****.If you ve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you ve experienced the business effects of emotional disconnection. In today s knowledge-driven and service centered economy, emotional excellence isn t idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun. Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to: Evoke intense customer passion to boost sales Eliminate the financial self-destruction of infighting Excite employees to care for each other to ensure effectiveness Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right. Bookseller Inventory # AAV9781475926170

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Book Description iUniverse. Paperback. Book Condition: New. Paperback. 230 pages. Dimensions: 8.9in. x 6.0in. x 0.7in.If youve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then youve experienced the business effects of emotional disconnection. In todays knowledge-driven and service centered economy, emotional excellence isnt idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun. Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to: Evoke intense customer passion to boost sales Eliminate the financial self-destruction of infighting Excite employees to care for each other to ensure effectiveness Written for anyone from the small business employee to the corporate C. E. O. , this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9781475926170

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