Resolving Complaints for Professionals in Health Care - Softcover

Wendy Leebov

 
9781480072534: Resolving Complaints for Professionals in Health Care
Softcover
ISBN 10: 1480072532 ISBN 13: 9781480072534
Publisher: CreateSpace Independent Publishing Platform, 2012

Synopsis

Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things right for the people we serve. And the fact is, every employee is the first point of contact for one complaint or another. Ideally, every person in your organization should be adept at handling complaints, so they can nip complaints in the bud. This booklet is a straightforward guide to handling complaints effectively. Designed for the frontline employee, it explores the basics of identifying the problem, listening, exploring options, following through and getting the right people involved. This is a great tool for managers and educators to use with staff to develop positive attitudes and concrete skills for turning dissatisfaction into satisfaction through effective communication.

"synopsis" may belong to another edition of this title.

About the Author

"About this title" may belong to another edition of this title.

Publisher
CreateSpace Independent Publishing Platform
Publication date
2012
Language
English
ISBN 10 
1480072532
ISBN 13 
9781480072534
Binding
Paperback
Number of pages
56

Other Popular Editions of the Same Title

9780595283613: Resolving Complaints for Professionals in Health Care

Featured Edition

ISBN 10:  0595283616 ISBN 13:  9780595283613
Publisher: Authors Choice Pr, 2003
Softcover