Globalization has put India once more at the world’s centre stage. As an Indian professional, you are very mobile and you frequently need to interact with teams and customers from cultures diametrically opposite from your own. In such encounters, your competencies and abilities may be judged differently – depending on the cultural context. Intercultural communication is not about deciding who is right or wrong, turning you into someone else, but it is about creating a deep understanding of differences and similarities for smoother communication and ultimately better business results. This workbook is specifically aimed at the Indian subcontinent; it is suitable for both experienced Indian professionals and those who are relatively new to an international role. It is designed to be a training workbook to be used in a corporate or MBA seminar; it will also be useful to a globally active Indian keen on developing intercultural competencies. - Intercultural communication from an Indian perspective - Specific information on France, Germany, U.K., and U.S.A. - 22 tasks, exercises, and case studies - 24 figures and diagrams
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Dr Wolfgang Messner is Director of GloBus Research in Bangalore/Mysore and an Adjunct Faculty at WHU – Otto Beisheim School of Management in Germany. Previously, he was a part-time Faculty of International Management at the University of East London and a Visiting Faculty at the Indian Institute of Management Bangalore. After entering the workforce in 1995, he has been in international management positions, led projects and teams across continents and cultures, and learnt the strings and ropes of intercultural collaboration the hard way. He worked for leading companies in Europe (BMW Group, Capgemini, Deutsche Bank, The Information Management Group IMG) and spent a total of four years on expatriate assignments in India, first in 1998 for Deutsche Bank and then from 2007-09 for Capgemini. Wolfgang Messner is married to Pratibha and now lives in Mysore. He holds a Ph.D. in Marketing from the University of Kassel, an M.B.A. from the University of Wales, and a Master’s degree in Informatics after studies at the Technical University Munich and the University of Newcastle upon Tyne; he also attended executive education at Harvard Business School. Wolfgang Messner has written many thought-leadership publications in journals and magazines, and is author resp. editor of five books published by Springer and Palgrave Macmillan. He is co-author of ICCA™, a psychometric diagnosis framework for intercultural coaching.
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