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This is not another book for self-study, it is an accredited course for ITIL® 2011 Foundation adapted for self-study. It is based on our proven live classroom course with the required content to understand the fundamentals of ITIL and pass the associated exam. The content is structured for easy review so that the reader can remember the key aspects of ITIL Foundations and reach a clear understanding of service management. It also contains over 150 exam sample questions with answers and rationale, very similar to real exam that will help the reader to prepare for the certification.
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The author is an experienced trainer accredited by APMG. She is recognized as a top-notch trainer for ITILŪ education at foundation, intermediate and MALC levels and as a reputable consultant in IT service management and IT governance. Certified as ITILŪ Expert, ISO/IEC Consultant Manager, COBIT, Business Process Management Consultant and many others. The course is based on the official syllabus ensuring nothing is left to prepare for the associated certification.
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