The Commission's focus in this Report remained resolutely on the voter. We discovered, as officials, experts, and members of the public from across the country testified, that voters' expectations are remarkably uniform and transcend differences of party and political perspective. The electorate seeks above all modern, efficient, and responsive administrative performance in the conduct of elections. As the Commission sets out in its Report, election administration must be viewed as a subject of sound public administration. Our best election administrators attend closely to the interests, needs, and concerns of all of our voters — in large and small jurisdictions, and in urban and rural communities — just as well-managed organizations in the private sector succeed by establishing and meeting high standards for "customer service."
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