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This book is a must read for anyone who might have to call 911 for help someday. You may believe that reporting an emergency is as simple as dialing 911, telling the dispatcher what the emergency is and where it is occurring, and then help will be sent without delay. The good news is, it does work that way most of the time; the bad news is, it doesn't always work that way. When there is miscommunication on the part of the caller, the dispatcher, or both, dire consequences can, and do, occur. This book will explain the important role the caller plays in relaying vital information to a dispatcher. This is explained through many practical and realistic examples, showing important “do’s” and “don’ts”. The reader will understand the best way to provide the dispatcher with the specific details of the emergency. You will also learn how to relay sensitive and relevant information that could make a big difference in the outcome of a call; everything from the quick apprehension of a suspect, to preventing further trauma to a victim, to increasing the safety of the officers. This book was written by a dispatcher with over 25 years of experience handling 911 calls. The goal of the book was to help the reader become more familiar with the 911 call taking process. You will learn what questions the dispatcher will ask, and why, and what you can do to ensure your call is quickly and properly prioritized. You will learn the best way to provide suspect, vehicle and weapon descriptions, and how to overcome some of the barriers in the communication process. There is also vital information everyone should know about the limitations of using a cell phone to call 911 during an emergency. Don’t be caught off guard by the mistaken notion that the dispatcher will know exactly where you are calling from if you can’t stay on the line for some reason, as this is not always the case. Reading this book well in advance of having to call 911 is the best way you can be prepared during an actual emergency situation.
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Laura enjoyed being a full time public safety dispatcher for over 25 years. During that time, she served as a member of two hostage negotiation teams and was instrumental in developing her department’s first tactical dispatch team. She also taught courses in radio and telephone procedures and critical incident handling during the Dispatcher Academy at Butte College. During that same time period, Laura and her husband Ken started their own mortuary transportation business, K. W. Smith Mortuary Transportation. The business has been very successful, and Laura was eager to write a book about their unique business to help other people who were looking for a small business opportunity. The book, “How To Start Your Own Mortuary Transportation Business” was well received. This prompted Laura to write a second book, this time focusing on what she has learned in her career as a public safety dispatcher. Having answered thousands of 911 calls over the years, Laura knew how stressful the process can be for someone who has never had to call 911 before, and may have no idea of the call taking process. She knew how important the role of the caller can be during an emergency, and how everyone’s safety might depend on the accurate and timely information from the caller. This led Laura to write her second book, “Tips From An Emergency Dispatcher: The Book To Read Before You Need 911”. It is a valuable guide for anyone who might have to call 911 someday. In addition to writing, Laura enjoys driving classic cars, riding her bike, walking her dog and line dancing. She and her husband of 38 years live in Oroville, CA. Laura’s goal is to become a successful on-line entrepreneur through writing, marketing and promoting e-books, as well as selling products through her partnership with Amazon’s FBA program.
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Book Description CreateSpace Independent Publishing Platform, 2014. Condition: New. book. Seller Inventory # M150037573X