7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

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9781501211669: 7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience
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Inspired by the Ideas and Insight of Taxi Terry...The Best Guide to Customer Service You Will Ever Read

No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver—especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life.

Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events—with stunning success.

These are the 7 Tenets of Taxi Terry:

1. Set high expectations—then, exceed them!
2. Delivering what helps the customer...helps you.
3. Customers are people—so, personalize the experience.
4. Think logically—then act creatively and consistently.
5. Make the customer the star of your show!
6. Help your customers to come back for more.
7. Creating joy for your customer will make your work—and life—more joyful!

If you want to be more than just a job title, Taxi Terry will inspire you to be better at what you do and become the best in your field. You'll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, with a special focus on "internal customers"—the people you rely on every day within your own company—the book addresses one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively. In other words, everybody wins.

7 Tenets of Taxi Terry is your road map to an extraordinary journey—full of wonderful encounters and mutually rewarding experiences—that will take you anywhere you want to go.

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From the Author:

  • How can you separate yourself from the competition? 
  • How do you make the work that you perform into something inspiring and unique?  
  • In todays competitive world, can any professional truly make a difference?
     These are questions I ponder constantly -- both for my professional role as an author, speaker, and business consultant; and, as an individual working to live the most productive life that I can.     That's why it was a revelation that was delivered to me so unexpectedly one night in Jacksonville, Florida when I encountered the one-of-a-kind "Taxi Terry."     That ride -- and the seven critical lessons that I learned from it -- make up the essence of this book.  If you'll come along with me...you'll be both enthralled and educated, inspired and entertained by the impact of a simple cab driver who decided to make a difference.     (And, to answer your question -- yes! Taxi Terry is a REAL person.  You can learn more about his business at TaxiTerry.com.  And, if you ever go to Jacksonville, I hope you'll call him for a ride!)     Please let me know what you think of the book -- and thank you for taking time to read this short introduction.  Now -- go create Ultimate Customer Experiences ® for the internal and external clients of your organization!

About the Author:

Scott McKain has been recognized by Social Media Marketing Magazine as one of the 50 most influential marketing authors on Twitter. A popular keynote speaker on creating organizational distinction and delivering the Ultimate Customer Experience, McKain is Chairman of the Distinction Institute.

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9780071822152: 7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

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ISBN 10:  0071822151 ISBN 13:  9780071822152
Publisher: McGraw-Hill Education, 2014
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Book Description McGraw-Hill Education on Brilliance Audio, 2014. CD-Audio. Condition: New. Unabridged. Language: English . Brand New. Inspired by the Ideas and Insight of Taxi Terry.The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry s joyful approach to customer service, he incorporated the driver s inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success. These are the 7 Tenets of Taxi Terry: 1. Set high expectations--then, exceed them! 2. Delivering what helps the customer.helps you. 3. Customers are people--so, personalize the experience. 4. Think logically--then act creatively and consistently. 5. Make the customer the star of your show! 6. Help your customers to come back for more. 7. Creating joy for your customer will make your work--and life--more joyful! If you want to be more than just a job title, Taxi Terry will inspire you to be better at what you do and become the best in your field. You ll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, with a special focus on internal customers --the people you rely on every day within your own company--the book addresses one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively. In other words, everybody wins. 7 Tenets of Taxi Terry is your road map to an extraordinary journey--full of wonderful encounters and mutually rewarding experiences--that will take you anywhere you want to go. Seller Inventory # BRI9781501211669

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Book Description McGraw-Hill Education on Brilliance Audio, 2014. CD-Audio. Condition: New. Unabridged. Language: English . Brand New. Inspired by the Ideas and Insight of Taxi Terry.The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry s joyful approach to customer service, he incorporated the driver s inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success. These are the 7 Tenets of Taxi Terry: 1. Set high expectations--then, exceed them! 2. Delivering what helps the customer.helps you. 3. Customers are people--so, personalize the experience. 4. Think logically--then act creatively and consistently. 5. Make the customer the star of your show! 6. Help your customers to come back for more. 7. Creating joy for your customer will make your work--and life--more joyful! If you want to be more than just a job title, Taxi Terry will inspire you to be better at what you do and become the best in your field. You ll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, with a special focus on internal customers --the people you rely on every day within your own company--the book addresses one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively. In other words, everybody wins. 7 Tenets of Taxi Terry is your road map to an extraordinary journey--full of wonderful encounters and mutually rewarding experiences--that will take you anywhere you want to go. Seller Inventory # BRI9781501211669

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