Civility In The Workplace (Global Wokrplace Skills Library)

 
9781511552936: Civility In The Workplace (Global Wokrplace Skills Library)

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industrys millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this book introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

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About the Author:

Lori Gillin is a mother, business-coach and entrepreneur. She has started, grown and managed a number of successful businesses in a variety of industries. She is a founding partner of Global Courseware, Inc., the leading provider of customizable workplace training materials. As a business coach, she understands the power of positive thought and as an experienced human resource manager she understands the importance of motivating individuals in a team-based environment. In this book, Lori draws on personal experience combined with academic research to explain with clarity what Civility is and how it can be used to bring about personal and organizational success.

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Lori Gillin
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ISBN 10: 151155293X ISBN 13: 9781511552936
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