Incident Management for I.T. Departments

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9781511631747: Incident Management for I.T. Departments
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An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations

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About the Author:

Darren O'Toole has been an I.T. thought leader for 30 years, working for some of the world's largest companies. His real world experience and practical approach to process help simplify and clarify complex topics. He holds an MBA in I.T. Management and attended Harvard Business School's I.T. Leadership Executive Education program.

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Book Description Createspace, United States, 2015. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****. An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL s best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world s largest companies. This book goes beyond ITIL s theory with real world experience and recommendations. Seller Inventory # APC9781511631747

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Book Description Createspace, United States, 2015. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****.An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL s best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world s largest companies. This book goes beyond ITIL s theory with real world experience and recommendations. Seller Inventory # APC9781511631747

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Book Description CreateSpace Independent Publishing Platform. Paperback. Condition: New. This item is printed on demand. 48 pages. Dimensions: 9.0in. x 6.0in. x 0.1in.An in depth look at Incident Management for I. T. departments. 10 simple steps to design and deploy your Incident Management program based on ITILs best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I. T. departments for some of the worlds largest companies. This book goes beyond ITILs theory with real world experience and recommendations This item ships from La Vergne,TN. Paperback. Seller Inventory # 9781511631747

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