Professional Standards is a vital part of a REALTORS practice. This book is based on NAR's Code of Ethics and will help real estate agents and their broker's with Risk Management while encouraging good Business Etiquette. Large corporations spends thousands of dollars to train their employees proper business etiquette. Business professionals understand and appreciate the importance of making a good impression with the customer.
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Karen is a real estate broker and an approved instructor through the Texas Real Estate Commission. She was selected by her fellow REALTORS® as “REALTOR® of the Year” in 2001 after writing “Mold and Disclosure, What the Agent Needs to Know”, when the national scare was rampant about mold growing in homes and how it affected their sales. Before becoming a broker/owner, Karen wanted to make sure she was well versed in the state laws and the Code of Ethics, and became active in her local board’s Professional Standards Committee. She was also the chair of their Education Committee. She spent years on the committee before becoming active in the local Grievance and Professional Standards Committees, and now serves on the Texas Association of REALTORS® Professional Standards Committee. Karen has also served as a board member for her local board, and on the local Multiple Listing Services (MLS) board. Karen and her husband Robert were owners of a national real estate franchise with a small boutique office of experienced agents, and this is where Karen developed her leadership skills as a broker and a manager. Karen now helps to monitor local social media forums for active real estate agents to keep them updated on how their interactions with fellow agents comply with the Code of Ethics. It was this interaction which led Karen to write this book. It became apparent that today’s new agents are not getting the opportunity to learn about the Code of Ethics or professionalism. Karen was able to see that while new agents are very knowable of contract law, and how the law and contracts work, they appear to have no knowledge of the consequences if they violate the Code of Ethics. Additionally, it appears that most agents participating in forum discussions want to do the right thing; but they are just not sure what that exactly entails.
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