To Serve and Protect: Providing Service while maintaining Safety in the Workplace

0 avg rating
( 0 ratings by Goodreads )
 
9781515331957: To Serve and Protect: Providing Service while maintaining Safety in the Workplace

To SERVE and PROTECT is a book for individuals involved in public safety and in professions where conflict and aggression are prevalent. If you’re a police officer, security officer, ER nurse, bartender, EMT, or anyone who deals with upset and disgruntled people, this book is for you and everyone who serves but needs to be safe while doing so. This book is not your typical quick-fix, smile-and-be-happy customer service training book. To SERVE and PROTECT goes far beyond the superficial customer service techniques; this book will teach you how to develop habitual customer service responses while maintaining safety in the workplace. In this book you will learn... · How to develop customer service habits · How to de-escalate upset and aggressive customers · How attitude can turn negative situations into positive ones · That customer complaints are opportunities · How to de-stress yourself and be calm during incidents · That your presence is a continual state of communication · What to do to establish and build long term customer relationships · How to provide customer service using modern technology · That customers are NOT always right, but they are still the customer · And more... Author David Fowler has dedicated his life to serving and protecting others. He has spent the last two decades providing service and protection to a variety of clients throughout the US and Canada. As the founder and president of Personal Safety Training Inc., David has written many books and training programs on personal safety and violence in the workplace. In To SERVE and PROTECT, David brings real life insight and customer service experience to the people who protect us.

"synopsis" may belong to another edition of this title.

About the Author:

David Fowler is the Founder and Author of the Security Oriented Customer Service™ Training Programs and the series of books that provide the written material for these training presentations. He is President of his company, Personal Safety Training, Inc. He and his wife, Genelle, and other assistants travel across the United States and Canada training Security Officers, Healthcare Personnel, and other Protectors of human life to empower them, increase their confidence, and promote pro-active preventative solutions to possible episodes of conflict in the workplace.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 14.95
US$ 16.04

Convert Currency

Shipping: FREE
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

David Fowler
Published by Createspace Independent Publishing Platform, United States (2015)
ISBN 10: 1515331954 ISBN 13: 9781515331957
New Paperback Quantity Available: 10
Print on Demand
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Createspace Independent Publishing Platform, United States, 2015. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****.To SERVE and PROTECT is a book for individuals involved in public safety and in professions where conflict and aggression are prevalent. If you re a police officer, security officer, ER nurse, bartender, EMT, or anyone who deals with upset and disgruntled people, this book is for you and everyone who serves but needs to be safe while doing so. This book is not your typical quick-fix, smile-and-be-happy customer service training book. To SERVE and PROTECT goes far beyond the superficial customer service techniques; this book will teach you how to develop habitual customer service responses while maintaining safety in the workplace. In this book you will learn. How to develop customer service habits How to de-escalate upset and aggressive customers How attitude can turn negative situations into positive ones That customer complaints are opportunities How to de-stress yourself and be calm during incidents That your presence is a continual state of communication What to do to establish and build long term customer relationships How to provide customer service using modern technology That customers are NOT always right, but they are still the customer And more. Author David Fowler has dedicated his life to serving and protecting others. He has spent the last two decades providing service and protection to a variety of clients throughout the US and Canada. As the founder and president of Personal Safety Training Inc., David has written many books and training programs on personal safety and violence in the workplace. In To SERVE and PROTECT, David brings real life insight and customer service experience to the people who protect us. Bookseller Inventory # APC9781515331957

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 16.04
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

David Fowler
Published by Createspace Independent Publishing Platform, United States (2015)
ISBN 10: 1515331954 ISBN 13: 9781515331957
New Paperback Quantity Available: 10
Print on Demand
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Createspace Independent Publishing Platform, United States, 2015. Paperback. Book Condition: New. Language: English . Brand New Book ***** Print on Demand *****. To SERVE and PROTECT is a book for individuals involved in public safety and in professions where conflict and aggression are prevalent. If you re a police officer, security officer, ER nurse, bartender, EMT, or anyone who deals with upset and disgruntled people, this book is for you and everyone who serves but needs to be safe while doing so. This book is not your typical quick-fix, smile-and-be-happy customer service training book. To SERVE and PROTECT goes far beyond the superficial customer service techniques; this book will teach you how to develop habitual customer service responses while maintaining safety in the workplace. In this book you will learn. How to develop customer service habits How to de-escalate upset and aggressive customers How attitude can turn negative situations into positive ones That customer complaints are opportunities How to de-stress yourself and be calm during incidents That your presence is a continual state of communication What to do to establish and build long term customer relationships How to provide customer service using modern technology That customers are NOT always right, but they are still the customer And more. Author David Fowler has dedicated his life to serving and protecting others. He has spent the last two decades providing service and protection to a variety of clients throughout the US and Canada. As the founder and president of Personal Safety Training Inc., David has written many books and training programs on personal safety and violence in the workplace. In To SERVE and PROTECT, David brings real life insight and customer service experience to the people who protect us. Bookseller Inventory # APC9781515331957

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 16.37
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

3.

Fowler, David
ISBN 10: 1515331954 ISBN 13: 9781515331957
New Quantity Available: > 20
Print on Demand
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2015. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IQ-9781515331957

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 12.39
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

4.

Fowler, David
ISBN 10: 1515331954 ISBN 13: 9781515331957
New Quantity Available: > 20
Print on Demand
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description 2015. PAP. Book Condition: New. New Book. Delivered from our UK warehouse in 3 to 5 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IQ-9781515331957

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 11.69
Convert Currency

Add to Basket

Shipping: US$ 11.96
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Fowler, David
Published by CreateSpace Independent Publishing Platform
ISBN 10: 1515331954 ISBN 13: 9781515331957
New PAPERBACK Quantity Available: > 20
Seller:
Russell Books
(Victoria, BC, Canada)
Rating
[?]

Book Description CreateSpace Independent Publishing Platform. PAPERBACK. Book Condition: New. 1515331954 Special order direct from the distributor. Bookseller Inventory # ING9781515331957

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 16.82
Convert Currency

Add to Basket

Shipping: US$ 7.00
From Canada to U.S.A.
Destination, Rates & Speeds