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This manual provides the library manager with the background, techniques and tools needed to prepare frontline staff to meet the challenge of providing one-on-one and general service excellence to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA).
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Stressing easy and inexpensive ways to improve the library environment for all users....Librarians will want to purchase this...great how-to-tool. -- VOYAFrom Scientific American:
...offers practical tips, suggests resources...enable(s) front line staff to provide high quality service to all patrons.
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Book Description Neal-Schuman Publishers Inc, 1996. Soft cover. Condition: New. New, unread softcover in original shrink-wrap. [1 lb]. Seller Inventory # 073240
Book Description Neal Schuman Pub, 1996. Paperback. Condition: New. Seller Inventory # DADAX1555702341