Preparing Staff to Serve Patrons With Disabilities: A How-To-Do-It Manual (How to Do It Manuals for Librarians)

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9781555702342: Preparing Staff to Serve Patrons With Disabilities: A How-To-Do-It Manual (How to Do It Manuals for Librarians)
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This manual provides the library manager with the background, techniques and tools needed to prepare frontline staff to meet the challenge of providing one-on-one and general service excellence to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA).

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Review:

Stressing easy and inexpensive ways to improve the library environment for all users....Librarians will want to purchase this...great how-to-tool. -- VOYA

From Scientific American:

...offers practical tips, suggests resources...enable(s) front line staff to provide high quality service to all patrons.

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Courtney Deines-Jones; Connie Jean Van Fleet
Published by Neal-Schuman Publishers Inc (1996)
ISBN 10: 1555702341 ISBN 13: 9781555702342
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Courtney Deines-Jones, Connie Jean Van Fleet
Published by Neal Schuman Pub (1996)
ISBN 10: 1555702341 ISBN 13: 9781555702342
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