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Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need. Here, the authors apply customer service theory and technique to serving this population.
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Patrick Jones has experience of teaching in both primary and secondary schools, and subsequently became a head teacher of a primary school. He has undertaken advisory work and run local authority courses on music education. Most recently he has joined the Institute of Education at Manchester Metropolitan University as a senior lecturer teaching music education for generalists and specialist music courses, as well as art education and professional studies. He is leader for the PGCE Primary Programme at the MMU Didsbury site.From Library Journal:
Public and school librarians will appreciate this learn-by-example guide that takes a customer service approach to serving young adults. Less comprehensive than Jones's Connecting Young Adults and Libraries (Neal-Schuman, 1998), this title nevertheless provides a solid foundation and some practical ideas for improving YA services. After an impassioned introduction by Mary Kay Chelton, YA guru Jones begins the book with a guided visualization to encourage readers to recall what it was like to be an adolescent. Shoemaker (library media specialist, South East Junior High, Iowa City, and editor of Neal-Schuman's "teens@the library" series) then proceeds to cover YA services in school libraries, putting forward his own library as a model of "how to do it right." He covers a surprising amount in a short space, from the role of administrators to training staff and interacting with students. Many of his insights and examples also will be helpful for public librarians. In the latter half of the book, Jones focuses on public libraries. He shows how the different "visions" in the American Library Association's Planning for Results can be applied to YA services, devotes an entire chapter to his mandate to buy more magazines, and includes a somewhat misplaced chapter on the "Big Six?" method of research inquiry without clearly explaining its applicability for public libraries. Some librarians may question some of the recommendations (which often come across more as commandments), but the process of questioning can go a long way toward improving service to young adults. Libraries owning Connecting Young Adults and Libraries still will benefit from the customer service model employed here; other libraries with a commitment to YA services should consider this title a first purchase. Rachel Quenk, Thomas Memorial Lib., Cape Elizabeth, ME
Copyright 2001 Reed Business Information, Inc.
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Book Description Neal Schuman Pub, 2001. Paperback. Condition: New. 1. Seller Inventory # DADAX1555703941
Book Description Neal Schuman Pub, 2001. Condition: New. book. Seller Inventory # M1555703941
Book Description Condition: New. New. Seller Inventory # STR-1555703941
Book Description Neal-Schuman Publishers, 2001. Paperback. Condition: New. 1. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 1555703941n