Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians) - Softcover

Catherine Sheldrick Ross; Kirsti Nilsen; Marie L. Radford

Softcover

ISBN 10: 155570655X ISBN 13: 9781555706555

Publisher: Neal-Schuman Publishers, 2009

Synopsis

Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. "Booklist"'s praise of the previous edition holds true with this new edition: 'The work is laudable for its practicality, clarity, cogency, and supportive data...In short, an essential read for all current and future reference librarians'.

About this title

About the Author

Dr Catherine Sheldrick Ross is Professor and Dean at the Faculty of Information and Media Studies, University of Western Ontario, Canada. Dr Kirsti Nilsen is Assistant Professor at the Faculty of Information and Media Studies, University of Western Ontario. Dr Patricia Dewdney is Associate Professor at the Faculty of Information and Media Studies, University of Western Ontario.

Review

"Conducting the Reference Interview is essential reading for newcomers to the reference desk, as well as librarians who have served our profession for years. Supervisors will find it an effective tool for evaluating staff performance, librarians will find it helpful for day-to-day reference transaction analysis, and students will find it to be a pragmatic guide for assessing and enhancing their reference communication skills." --Reference & User Services Quarterly, Summer 2010

"This outstanding work is highly recommended for all libraries and is essential reading for all LIS educators and librarians involved in staff training." --Booklist, November 15, 2009

"...valuable to anyone learning to be a reference librarian in addition to the librarian wishing to know more about the reference interaction and how it can be improved..." --ARBA Online, July 1-September 1, 2009

"The most compelling reason to read this volume is the amount and quality of knowledge and expertise, based on both research and experience, which come through in just about every sentence...Every library school student should read this book, and it will be useful to many practicing librarians as a renewing and motivating refresher course in public service. It is most highly recommended." --J Med Libr Assoc 98(3), July 2010

"thorough, well-arranged bookâ ¦Conducting the Reference Interview would be an excellent text to use in reference courses in library schools and for further training for reference staffs in libraries." --Catholic Library World, March 2010

The most compelling reason to read this volume is the amount and quality of knowledge and expertise, based on both research and experience, which come through in just about every sentenceâ ¦Every library school student should read this book, and it will be useful to many practicing librarians as a renewing and motivating refresher course in public service. It is most highly recommended. --J Med Libr Assoc 98(3), July 2010

...valuable to anyone learning to be a reference librarian in addition to the librarian wishing to know more about the reference interaction and how it can be improved... --ARBA Online, July 1-September 1, 2009

"The text is a fast read, and the tips and techniques can be immediately applied to improve reference service. Well written and organized, Conducting the Reference Interview is sure to be a favorite among librarians. Bibliographic reference and an index are included." --Serials Review, 2010

...valuable to anyone learning to be a reference librarian in addition to the librarian wishing to know more about the reference interaction and how it can be improved... --ARBA Online, July 1-September 1, 2009

"...a good book about skills for the 21st century and deserves a place in most libraries." --The Australian Library Journal, August 2010

...valuable to anyone learning to be a reference librarian in addition to the librarian wishing to know more about the reference interaction and how it can be improved... --ARBA Online, July 1-September 1, 2009

Edition details

• Publisher: Neal-Schuman Publishers
• Publication date: 2009
• ISBN 10: 155570655X
• ISBN 13: 9781555706555
• Binding: Paperback
• Language: English
• Edition number: 2
• Number of pages: 290