Book by Gallagher, Richard S.
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Excellent customer service isn't just an art - it is also a science. It goes far beyond human nature and a good attitude, into important communication, transaction and leadership skills that any business can put into practice. This groundbreaking book will give you a whole new perspective on excellent customer service and the factors that drive it.
Delivering Legendary Customer Service, Seven Steps to Success is your guide to creating the same great service experience as the world's customer service leaders, every single day, one day at a time. It looks at the best practices of legendary customer service in a step-by-step program that you can put right to work in your own organization:
-Communicate with your customers -Create a quality service experience -Handle difficult situations with class -Manage a service-driven team -Learn how to execute -Turn your whole company into a customer service team -Take care of your most important customer
The seven steps in this book are a blueprint for building a total service culture, and gaining the market success and personal growth that come with it.About the Author:
Described as "one of the founding fathers of modern customer support" by industry experts, Rich Gallagher is an experienced customer service manager and corporate trainer. As director of customer services for a large West Coast engineering software firm, Rich oversaw its growth from a startup venture to a major firm listed on the NASDAQ Stock Market. Delivering Legendary Customer Service is his fourth book.
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Book Description Oasis, 2000. Paperback. Book Condition: New. book. Bookseller Inventory # 1555715206