This ground-breaking book explains not only what you must know, but what you must do to implement the new quality model for success in the 1990s. A valuable hands-on reference with contributions from 15 members of Ernst & Young's Quality Improvement Consulting Group, Total Quality shows how to develop leadership commitment, orchestrate change on every level, measure and reward performances, and more.
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Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00053380473
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
hardcover. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Seller Inventory # mon0001183996
Seller: BooksRun, Philadelphia, PA, U.S.A.
Hardcover. Condition: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 1556231881-7-1
Seller: Wonder Book, Frederick, MD, U.S.A.
Condition: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # E11J-01045
Seller: Better World Books: West, Reno, NV, U.S.A.
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Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP63099258
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Hardcover. Condition: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1556231881I3N10
Seller: Dunaway Books, St. Louis, MO, U.S.A.
Hardcover. Condition: Good. Seller Inventory # 293608
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Hardcover. Condition: very good. Very Good Copy. Customer Service Guaranteed. Seller Inventory # 12K6_13_1556231881
Seller: Top Notch Books, Tolar, TX, U.S.A.
Hard Cover. Condition: Very Good. Dust Jacket Condition: Very Good. First Printing. A succinct yet comprehensive guide for top management leading a cultural revolution. Book is unread, clean and tight. Size: 8vo - over 7¾" - 9¾" tall. Seller Inventory # 037914A