The Service Advantage: How to Identify and Fulfill Customer Needs

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9781556232473: The Service Advantage: How to Identify and Fulfill Customer Needs
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Shows how utilities, hospitals, hotels, cruise lines, restaurants, banks, airlines, and retail stores identify and fulfilling customer needs

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Karl Albrecht; Lawrence Bradford
Published by McGraw-Hill Professional Publishing (1989)
ISBN 10: 1556232470 ISBN 13: 9781556232473
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Albrecht, Karl
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Karl Albrecht; Lawrence Bradford
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Karl Albrecht, Lawrence Bradford
Published by Irwin Professional Pub (1989)
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Albrecht, Karl; Bradford, Lawrence
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Karl Albrecht
Published by Irwin Professional Pub (1989)
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