Managed care has forced physicians to become more service orientated. Not only are they concerned with the day-to-day activities such as payments for insurance companies and providing care for patients, but they are also concerned with maintaining quality service. This practical guide provides information on maintaining quality service in a physician's office. The text offers a model which explains the process for developing a service-driven medical practice. It expands the definition of customer to include both internal and external and examines identifying customers, creating a service promise, implementing specific processes, evaluating systems, and establishing a service recovery approach.
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Book Description McGraw-Hill Publishing Co. Hardcover. Book Condition: New. 1557386455 New Condition. Bookseller Inventory # NEW6.0729152
Book Description McGraw-Hill Publishing Co, 1997. Hardcover. Book Condition: New. 1st. Bookseller Inventory # DADAX1557386455
Book Description McGraw-Hill Publishing Co, 1997. Hardcover. Book Condition: New. New item. Bookseller Inventory # QX-088-55-8069518