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Book by Truitt, Mark R
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While the number of titles on the need to improve customer service seem to be increasing, there still appears to be a lack of implementation of their suggestions by many service organizations, be they public sector or private. What is needed is a book that is both informative and entertaining, one that is laced with examples with which every reader can identify, and yet is practical. Donnelly's book is all that, as he addresses how to bring about change in an organization so service can improve. He also provides advice on managing people and explains the difference between management and leadership, showing where and why each is needed if organizations are to succeed. This is highly recommended for popular management collections. Business Week Book Club main selection.
-Robert Logsdon, Indiana State Univ. Lib., Indianapolis
Copyright 1991 Reed Business Information, Inc.
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Book Description Available to the trade exclusively from Career Press, 1991. Condition: New. book. Seller Inventory # M1558520562
Book Description Available to the trade exclusively from Career Press, 1991. Condition: New. book. Seller Inventory # MB00ZY8TWV6