The supervisor's handbook (A National Seminars Publications desktop handbook)

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9781558520561: The supervisor's handbook (A National Seminars Publications desktop handbook)
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Book by Truitt, Mark R

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From Library Journal:

While the number of titles on the need to improve customer service seem to be increasing, there still appears to be a lack of implementation of their suggestions by many service organizations, be they public sector or private. What is needed is a book that is both informative and entertaining, one that is laced with examples with which every reader can identify, and yet is practical. Donnelly's book is all that, as he addresses how to bring about change in an organization so service can improve. He also provides advice on managing people and explains the difference between management and leadership, showing where and why each is needed if organizations are to succeed. This is highly recommended for popular management collections. Business Week Book Club main selection.
-Robert Logsdon, Indiana State Univ. Lib., Indianapolis
Copyright 1991 Reed Business Information, Inc.

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Mark R Truitt
Published by Available to the trade exclusively from Career Press (1991)
ISBN 10: 1558520562 ISBN 13: 9781558520561
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Book Description Available to the trade exclusively from Career Press, 1991. Condition: New. book. Seller Inventory # M1558520562

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2.

Mark R Truitt
Published by Available to the trade exclusively from Career Press (1991)
ISBN 10: 1558520562 ISBN 13: 9781558520561
New Softcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
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Book Description Available to the trade exclusively from Career Press, 1991. Condition: New. book. Seller Inventory # MB00ZY8TWV6

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