Interpersonal Communication in Pharmaceutical Care (Pharmaceutical Science)

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9781560248668: Interpersonal Communication in Pharmaceutical Care (Pharmaceutical Science)

Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons.

Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings.

Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as:

  • Basic speaking and listening skills
  • Responsible assertive communication skills
  • Counseling skills
  • Interprofessional problem-solving skills
  • Conflict management skills
  • Collaborative communication skills

    Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.

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Helen Meldrum
Published by Informa HealthCare (1994)
ISBN 10: 1560248661 ISBN 13: 9781560248668
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Book Description Informa HealthCare, 1994. Book Condition: Good. 1st Edition. Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP11528704

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Meldrum, Helen
Published by CRC Press
ISBN 10: 1560248661 ISBN 13: 9781560248668
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Book Description CRC Press. Book Condition: Good. Light wear. Light interior markings. Bookseller Inventory # BOOK-6054-00042

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