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From the Experience of everyone's worst day comes a collection of real stories of some of the worst customer service nightmares ever experienced. With invaluable clarity, Nancy Friedman, The Telephone Doctor(R), examines these incredible stories and shares her experienced insights with you. A perfect primer on the worst customer service practices and how to avoid or correct them.
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Book Description Crisp, 1998. Paperback. Condition: New. Softcover remainder, new. Seller Inventory # 67579
Book Description Paperback. Condition: New. New, Softcover International Edition, Printed in Black and White, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Seller Inventory # 31986
Book Description Crisp Learning, 1998. Paperback. Condition: New. 1. Seller Inventory # DADAX1560524987
Book Description Crisp Learning, 1998. Condition: New. book. Seller Inventory # M1560524987