Crisp: Customer Service Nightmares (Crisp Professional Series)

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9781560524984: Crisp: Customer Service Nightmares (Crisp Professional Series)

From the Experience of everyone's worst day comes a collection of real stories of some of the worst customer service nightmares ever experienced. With invaluable clarity, Nancy Friedman, The Telephone Doctor(R), examines these incredible stories and shares her experienced insights with you. A perfect primer on the worst customer service practices and how to avoid or correct them.

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Friedman, Nancy J.
ISBN 10: 1560524987 ISBN 13: 9781560524984
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Friedman, Nancy J.
Published by Crisp (1998)
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Friedman, Nancy J.
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Book Description Paperback. Book Condition: New. Softcover Book, Condition: New. 1st Edition. [Please Read Carefully Before Buying], This Is An International Edition. Printed In Black and White. 149 Pages, Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. ***WE DO NOT ENTERTAIN BULK ORDERS.*** The Books May Be Ship From Overseas For Inventory Purpose. Bookseller Inventory # 501895

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Friedman, Nancy J.
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