Communication Basics

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9781562863623: Communication Basics

Specifically designed to help you become an effective communicator, this book gives you the tools and knowledge to connect with and influence your audience whether that audience is a jam-packed auditorium or three clients at an important business meeting. The book enables you to become a think-on-your-feet presenter who not only presents with authority, but also knows how to listen to your audience effectively.

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About the Author:

Judy Jennings is the former director of training, communications, and conference planning at VASA of Indianapolis, Indiana, the U.S. headquarters for the European-owned insurance company. Prior to VASA, she spent more than 15 years with Allstate Insurance in the training and development field and in line management positions. She is currently owner of Meeting Resources and designs training in a variety of areas including teambuilding, customer service, self-development, and interpersonal communications.

Linda Malcak has a degree in speech and theater communications and uses her expertise in her technical writing and training company based in Indianapolis. She is an active member of the Central Indiana State Chamber of Commerce.

Review:

This gem of a book is crammed full of best-practice ideas for becoming a better-prepared trainer and a much more effective communicator. I especially liked the tips in the chapter titled Attitudes Speak Louder Than Words. The book reminded me, as an experienced trainer, about what had become an unconscious competence. --Patricia Zigarmi, Vice President, The Ken Blanchard Companies

This book is an extraordinary practical guide to communicating in training contexts. The 29 Basic Rules alone make this book worth the investment. I'll be keeping several copies on hand to give to new trainers--and even to veterans like me. I've already found several ways to put its fresh advice to work. --Kenneth W. Davis, President, Komei, Inc.

This is just great! All too often training texts and materials are too complicated, overwhelming, and weighted down with theory with no practical suggestions and applications. This is a realistic and easy-to-understand training aid. Finally a guide that practices what it preaches. BRAVO! --Carl Bridges, Director of Academic Affairs, Career Education Corporation

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