50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition

4.08 avg rating
( 24 ratings by Goodreads )
 
9781564145994: 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition
View all copies of this ISBN edition:
 
 

50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for MoreUltimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization's bottom line more than any ad campaign, marketing program, or PR effort.

This book is designed to get all managers and employees thinking about the little things that can make all the difference. It's a quick read--you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It's packed with practical, applicable suggestions that can be put to work immediately, such as how to:-- Turn angry customers into lifelong clients-- Use a simple gesture to immediately put customers at ease-- Listen with more than your ears-- Easily give customers more than they expect-- Use negative feedback for positive action

Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.

"synopsis" may belong to another edition of this title.

About the Author:

Paul R. Timm, Ph.D., has become one of America's foremost experts on customer loyalty. He has written 38 books and scores of articles on customer service, human relations, communication, and self-management. As an active consultant and trainer, Timm has worked with thousands of people from organizations throughout North America and Europe.

"About this title" may belong to another edition of this title.

Other Popular Editions of the Same Title

9781564141552: 50 Powerful Ideas You Can Use to Keep Your Customers

Featured Edition

ISBN 10:  1564141551 ISBN 13:  9781564141552
Publisher: Career Pr Inc, 1995
Softcover

9781564140166: 50 simple things you can do to save your customers: Using the master key to career success

Career..., 1992
Softcover

9788179923351: 50 Powerful Ideas You Can Use to Keep Your Customers

Jaico ..., 2005
Softcover

Top Search Results from the AbeBooks Marketplace

1.

Timm, Paul R.
Published by Career Press, Inc. (2002)
ISBN 10: 1564145999 ISBN 13: 9781564145994
New Paperback Quantity Available: 1
Seller:
Book Deals
(Lewiston, NY, U.S.A.)

Book Description Career Press, Inc., 2002. Paperback. Condition: BRAND NEW. Seller Inventory # 1564145999_abe_bn

More information about this seller | Contact this seller

Buy New
US$ 13.17
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

Timm, Paul R.
Published by Weiser (2002)
ISBN 10: 1564145999 ISBN 13: 9781564145994
New PAPERBACK Quantity Available: 1
Seller:
Your Online Bookstore
(Houston, TX, U.S.A.)

Book Description Weiser, 2002. PAPERBACK. Condition: New. 1564145999 Ships promptly from Texas. Seller Inventory # Z1564145999ZN

More information about this seller | Contact this seller

Buy New
US$ 13.20
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

3.

Timm, Paul R.
Published by Weiser (2002)
ISBN 10: 1564145999 ISBN 13: 9781564145994
New PAPERBACK Quantity Available: 1
Seller:
Gulf Coast Books
(Memphis, TN, U.S.A.)

Book Description Weiser, 2002. PAPERBACK. Condition: New. 1564145999 Ships from Tennessee, usually the same or next day. Seller Inventory # Z1564145999ZN

More information about this seller | Contact this seller

Buy New
US$ 13.20
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

4.

Timm, Paul R.
Published by Weiser (2002)
ISBN 10: 1564145999 ISBN 13: 9781564145994
New PAPERBACK Quantity Available: 1
Seller:
Orion Tech
(Grand Prairie, TX, U.S.A.)

Book Description Weiser, 2002. PAPERBACK. Condition: New. 1564145999 . Seller Inventory # Z1564145999ZN

More information about this seller | Contact this seller

Buy New
US$ 13.20
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

5.

Paul R. Timm, Paul R. Phd. Timm
Published by Career Press (2002)
ISBN 10: 1564145999 ISBN 13: 9781564145994
New Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)

Book Description Career Press, 2002. Paperback. Condition: New. 3. Seller Inventory # DADAX1564145999

More information about this seller | Contact this seller

Buy New
US$ 15.47
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

6.

Timm, Paul R.
Published by Weiser (2002)
ISBN 10: 1564145999 ISBN 13: 9781564145994
New Softcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)

Book Description Weiser, 2002. Condition: New. book. Seller Inventory # M1564145999

More information about this seller | Contact this seller

Buy New
US$ 18.52
Convert currency

Add to Basket

Shipping: US$ 4.78
Within U.S.A.
Destination, rates & speeds

7.

Timm, Paul R.
ISBN 10: 1564145999 ISBN 13: 9781564145994
New Quantity Available: 1
Seller:
BennettBooksLtd
(San Diego, CA, U.S.A.)

Book Description Condition: New. New. Seller Inventory # M-1564145999

More information about this seller | Contact this seller

Buy New
US$ 94.22
Convert currency

Add to Basket

Shipping: US$ 4.95
Within U.S.A.
Destination, rates & speeds