Listening Under Pressure: The Customer Service Challenge

 
9781565582446: Listening Under Pressure: The Customer Service Challenge
View all copies of this ISBN edition:
 
 

No matter where you work, customer service can prove to be a challenging part of your job. This best-selling program introduces you to three listening skills (attentive, active, and objective) that can lead to better interactions with customers. Learn ways to ignore distractions, ask the right questions, and be fair-minded when solving problems. With scenes set in a bank, a veterinary office, and a hotel, you'll see how to adapt these listening tools to fit in any customer service environment.

"synopsis" may belong to another edition of this title.

(No Available Copies)

Search Books:



Create a Want

If you know the book but cannot find it on AbeBooks, we can automatically search for it on your behalf as new inventory is added. If it is added to AbeBooks by one of our member booksellers, we will notify you!

Create a Want