Listening Under Pressure: The Customer Service Challenge

9781565582446: Listening Under Pressure: The Customer Service Challenge
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No matter where you work, customer service can prove to be a challenging part of your job. This best-selling program introduces you to three listening skills (attentive, active, and objective) that can lead to better interactions with customers. Learn ways to ignore distractions, ask the right questions, and be fair-minded when solving problems. With scenes set in a bank, a veterinary office, and a hotel, you'll see how to adapt these listening tools to fit in any customer service environment.

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