Building Knowledge Management Environments for Electronic Government - Hardcover

Barquin, Ramon C.

Hardcover

ISBN 10: 1567261086 ISBN 13: 9781567261080

Publisher: Management Concepts Inc, 2001

Synopsis

Tools and Techniques to Improve Performance

Building Knowledge Management Environments for Electronic Government shows you how to harness the power of the Internet to bring information to government decision-makers and citizens alike - and in so doing, to create a more efficient, responsive government.

In this new resource, you'll learn how to design and build new environments for enterprise-wide performance improvement. Use the key tools and techniques of this emerging discipline to create a new culture of information sharing. Detailed case studies teach you how to apply knowledge management on an agency-wide basis. Discover the critical success factors -- and learn from mistakes that have been made -- so you can avoid problems from the start.

You'll Learn How To:

* Move from data to information, intelligence, knowledge, and finally, wisdom * Link communities of practice to knowledge bases * Use best practices for knowledge management from a case study in the defense sector * Use enterprise information portals as the principal delivery mechanism for knowledge in an enterprise * Establish key technology platforms for knowledge management * Use digital storytelling as a tool for sharing knowledge across an environment * Maximize the impact of collaborative work software * Create knowledge management environments in procurement practices * Develop a system for gaining knowledge through performance measurement * Integrate knowledge management in every aspect of your mission * Become a knowledge-based organization

About this title

About the Author

Ramon C. Barquin, Ph.D., co-founder of the Data Warehousing Institute, specializes in developing enterprise information strategies for government and commercial clients. Alex Bennet, an international expert in knowledge management, is the U.S. Department of the Navy's Deputy Chief Information Officer for Enterprise Integration in charge of knowledge management. Shereen G. Remez, Ph.D., served as the Chief Knowledge Officer at the General Services Administration. Appointed in June 1999, she had the distinction of being the first Chief Knowledge Officer in the federal government. She has retired from the federal government after a 30-year career, and is now Director of Knowledge Management at AARP.

With a host of expert contributors Contributing authors are principal players and practitioners in knowledge management whose affiliations include the Department of Defense, Department of Treasury, General Services Administration, the Navy, World Bank, Oracle, Lotus, and other leading organizations.

Edition details

• Publisher: Management Concepts Inc
• Publication date: 2001
• ISBN 10: 1567261086
• ISBN 13: 9781567261080
• Binding: Hardcover
• Language: English
• Number of pages: 420
• Editor: Bennet Alex, Remez Shereen G. Ph.D.