Front Office Success: How to Satisfy Patients and Boost the Bottom Line

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9781568293790: Front Office Success: How to Satisfy Patients and Boost the Bottom Line
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As a member of the front office staff, you are the face of your medical practice. Often the individual who has the initial contact with new patients, payers, and referring practices, you are expected to be poised and professional at all times. Sometimes, however, it takes everything you've got to hold it together. With best-selling author and popular speaker Elizabeth Woodcock serving as your own personal coach, this book shows you how to increase your emotional balance, improve your ability to roll with the punches, and be more productive. You ll learn to view the challenges of your job as opportunities that can significantly help patients, staff, and physicians alike. As an added bonus, the book includes a customizable CD that contains tools for you to use in your own practice!

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About the Author:

Elizabeth W. Woodcock , MBA, FACMPE, CPC Woodcock is a professional speaker, author and trainer specializing in medical practice management. Woodcock has focused on medical practice operations and revenue cycle management for more than 15 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular e-mail newsletters, she has authored several best-selling practice management manuals and textbooks, and published dozens of articles in national health care management journals. Woodcock is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a bachelor of arts degree from Duke University, she completed a master of business administration in health care management from the Wharton School of Business of the University of Pennsylvania.

Review:

This book is now essential reading for all my front office staff. Elizabeth Woodcock is the expert on running an efficient medical practice, and the practical wisdom and insights she shares in Front Office Success are what every front office employee needs to reach peak performance. She gets right to the point in a clear, straightforward text that should be on the bookshelf of every medical practice. --Kevin Colton, MD Pediatrician Childrens Medical Group, Atlanta

Properly applied, Elizabeth Woodcock s newest book, Front Office Success, is sure to propel medical practice staff to a higher level of performance and become a well-used handbook for all front office employees. Woodcock does an amazing job listing out and explaining real-world actions (as well as) provides tools for both newly hired and seasoned staff. Many of the solutions that Woodcock explores can be applied throughout the medical practice from the front to the back office. I would highly recommend Front Office Success to all colleagues looking to set themselves apart in this highly competitive market! --Cinderella Tollefsen, CPC, FACMPE Practice Manager Hillside Family Medicine, Anchorage

Elizabeth Woodcock s Front Office Success, her latest book on the operations and management of the physician s office, is a must-have .... The book covers all the bases and basics of front desk operations.... Woodcock knows her audience and writes well for it. The book is clear, concise, and easy to read. Designed as a training manual and teaching tool, it has tips, lists, do s and don ts, examples, self-tests, and a quiz for each chapter. The book is a self-help learning tool for both the beginner and the seasoned. In short, for anyone managing a front desk staff, hiring office staff, or training personnel, Front Office Success is a timely and welcome addition to our tool kit for improving the day-to-day functioning of the physician s office. --Gerry Goodrich, JD, MPH Director, Practice Operations Weill Cornell Physician Organization, Weill Cornell Medical College , New York

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ISBN 10:  1568295359 ISBN 13:  9781568295350
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