How to Establish and Maintain Service Level Agreements

 
9781571250094: How to Establish and Maintain Service Level Agreements
View all copies of this ISBN edition:
 
 

What are the prerequisites for establishing an effective service level agreement (SLA)? This book introduces you to SLAs and takes you through every step of the process of building them and making them work. Learn to understand customers' business needs and goals, negotiate a strong SLA, accurately measure your support organizations performance, and maintain your SLA.

"synopsis" may belong to another edition of this title.

About the Author:

Char LaBounty is founder and president of LaBounty & Associates, Inc. a service management consulting firm focused on the growing field of customer support services, dedicated to providing quality technology support practices that enhance client's business initiatives. Char is one of the preeminent experts on the development and application of service level management and service level agreements and writes and speaks extensively on the subject, throughout the world.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

LaBounty, Char
Published by Help Desk Institute 1994-01-01 (1994)
ISBN 10: 1571250093 ISBN 13: 9781571250094
Used Paperback Quantity Available: 1
Seller:
LowKeyBooks
(Sumas, WA, U.S.A.)

Book Description Help Desk Institute 1994-01-01, 1994. Paperback. Condition: Good. Books is in good condition. Some moderate creases and wear. This item may not come with CDs or additional parts and might be an ex-library copy. Seller Inventory # DS-1571250093-3

More information about this seller | Contact this seller

Buy Used
US$ 132.02
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

Char LaBounty
Published by Help Desk Institute (1994)
ISBN 10: 1571250093 ISBN 13: 9781571250094
Used Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)

Book Description Help Desk Institute, 1994. Paperback. Condition: Used: Good. Seller Inventory # SONG1571250093

More information about this seller | Contact this seller

Buy Used
US$ 128.04
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds