Collective Wisdom is the first book on knowledge management for the support industry. Collective Wisdom: Transforming Support Through Knowledge provides IT service and support professionals with a comprehensive overview to the role of knowledge management in the support environment. The book addresses: · How to create and maintain knowledge · How to deliver knowledge inside the support center and through self-service · How to organize and staff for knowledge management · How to understand, select and implement technology · How to measure knowledge management · What the future holds for knowledge management and support · How to make self-service work.
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1. Collective Wisdom: Transforming Support with Knowledge
Published by
Help Desk Institute
(2006)
ISBN 10: 1571259996
ISBN 13: 9781571259998
New
Paperback
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Book Description Help Desk Institute, 2006. Paperback. Condition: BRAND NEW. Seller Inventory # 1571259996_abe_bn
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2. Collective Wisdom: Transforming Support with Knowledge
Published by
HDI
(2006)
ISBN 10: 1571259996
ISBN 13: 9781571259998
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Paperback
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Book Description HDI, 2006. Paperback. Condition: New. I.S.B.N.#157125000X. Seller Inventory # DADAX1571259996
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3. Collective Wisdom: Transforming Support with Knowledge
Published by
Help Desk Institute
(2006)
ISBN 10: 1571259996
ISBN 13: 9781571259998
New
Softcover
Quantity Available: 1
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Book Description Help Desk Institute, 2006. Condition: New. book. Seller Inventory # M1571259996
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US$ 65.00
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