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Collective Wisdom is the first book on knowledge management for the support industry. Collective Wisdom: Transforming Support Through Knowledge provides IT service and support professionals with a comprehensive overview to the role of knowledge management in the support environment. The book addresses: · How to create and maintain knowledge · How to deliver knowledge inside the support center and through self-service · How to organize and staff for knowledge management · How to understand, select and implement technology · How to measure knowledge management · What the future holds for knowledge management and support · How to make self-service work.
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Book Description Help Desk Institute, 2006. Paperback. Condition: BRAND NEW. Seller Inventory # 1571259996_abe_bn
Book Description HDI, 2006. Paperback. Condition: New. I.S.B.N.#157125000X. Seller Inventory # DADAX1571259996
Book Description Help Desk Institute, 2006. Condition: New. book. Seller Inventory # M1571259996