Collective Wisdom: Transforming Support with Knowledge

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9781571259998: Collective Wisdom: Transforming Support with Knowledge

Collective Wisdom is the first book on knowledge management for the support industry. Collective Wisdom: Transforming Support Through Knowledge provides IT service and support professionals with a comprehensive overview to the role of knowledge management in the support environment. The book addresses: How to create and maintain knowledge How to deliver knowledge inside the support center and through self-service How to organize and staff for knowledge management How to understand, select and implement technology How to measure knowledge management What the future holds for knowledge management and support How to make self-service work.

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Francoise Tourniaire; David Kay
Published by Help Desk Institute (2006)
ISBN 10: 1571259996 ISBN 13: 9781571259998
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Book Description Help Desk Institute, 2006. Paperback. Book Condition: New. book. Bookseller Inventory # M1571259996

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Francoise Tourniaire, David Kay
Published by Help Desk Institute (2006)
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Book Description Help Desk Institute, 2006. Paperback. Book Condition: New. Bookseller Inventory # P111571259996

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Francoise Tourniaire; David Kay
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Book Description HDI, 2006. Paperback. Book Condition: Brand New. i.s.b.n.#157125000x edition. 326 pages. 9.30x6.60x0.90 inches. In Stock. Bookseller Inventory # 1571259996

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