Managing Client Anger: What to Do When a Client Is Angry with You

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9781572241237: Managing Client Anger: What to Do When a Client Is Angry with You

The author of I Can't Get Over It explains what therapists can do to cope effectively when clients direct anger at them.

The purpose of this book is to help increase a therapist's effectiveness in coping with clients when they become angry. It provides guidelines for creating a therapeutic environment in which it is emotionally safe for a client to express anger, while being assured of one's ability to identify and defuse potentially dangerous encounters.

This book examines the diverse sources of client anger at therapists and other helping professionals, and outlines the ways in which this anger can manifest itself. It includes guidelines for judging a client's potential for crossing the line from anger to assaultive behaivior, and will add to a practitioner's database about how to increase comfort level with angry clients and how to manage the stress, shame, and anxiety that are natural reactions on the part of any helping professional faced with rage intead of gratitude.

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Product Description:

When clients direct their anger at the therapist, the resulting emotional overload can derail the entire therapy process. This book is designed to help therapists understand their own reactions to client anger and guide them in making constructive interventions when clients express anger toward them. (Hardcover)

About the Author:

Aphrodite T. Matsakis, PhD, is an internationally recognized expert in trauma and the author of several books dealing with traumatic reactions, including I Can't Get Over It!, Trust After Trauma, The Rape Recovery Handbook, and Vietnam Wives: Women and Children Facing the Challenge of Living with Veterans with Post-Traumatic Stress Disorder. Matsakis has over thirty-five years of experience working with veterans, abused persons, and other trauma survivors; has taught at several major universities; and has conducted dozens of seminars for trauma survivors and trauma therapists.

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Matsakis PhD, Aphrodite T.
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