Case Studies in Organizational Communication 2: Perspectives on Contemporary Work Life

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9781572302075: Case Studies in Organizational Communication 2: Perspectives on Contemporary Work Life
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An up-to-date collection of new case studies spotlighting the integral role of communication in today's workplace, this volume will succeed its highly acclaimed predecessor as a valued reference and teaching text. Based on first-hand observation, in-depth interviews, and survey research, some of the studies highlight creative and positive uses of different communication practices; others demonstrate how communication can hinder organizational functioning.

Bringing complex situations to life, the book explores key questions about how and why people work as they do today in large manufacturing companies and in small businesses, in high-tech industries, government, education, and the human services. Timely topics addressed include new communication technologies; the dynamics of teamwork; cross-cultural communication; sexual harassment; stress and burnout; and more.

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About the Author:

Beverly Davenport Sypher, PhD, is Professor of Communication Studies and Divisional Dean for Social Sciences at the University of Kansas. This is the second volume of case studies that she has edited for Guilford. Her work has appeared in a variety of communication, psychology, and management journals, and she continues to focus on the kind of organizations created by the communication practices of employees. Most often she studies large-scale manufacturing organizations, but she has also helped employees of small nonprofit groups; local, state, and federal agencies, and various corporations sort out the consequences of communication choices and the possibilities of person-centered messages. Dr. Sypher is a recipient of the Speech Communication Association's Ecroyd Award for Outstanding Teaching in Higher Education and a Kemper Fellowship for Teaching Excellence at the University of Kansas.

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Introduction, Sypher
1. Making Sense out of Creativity and Constraints, Sypher, Shuler, and Whitten
2. Conflict and Communication in a Research and Development Unit, O'Keefe, Lambert and Lambert
3. Vocabularies of Motives in a Crisis of Academic Leadership, Allen and Tompkins
4. The Negotiation of Values in the Mondragón Worker-Cooperative Complex under Pressure, Cheney
5. The Trials and Tribulations of Human Service Work, Miller
6. Disciplining a Teammate, Barker
7. The Utilization of Employee Assistance Programs at the Harding Company, Maxloff
8. Reengineering at LAC, Krikorian, Seibold and Goode
9. Negotiating a Japanese Buyout of a U.S. Company, Kleinberg
10. A Conflict in Mission in a Human Service Organization, Ray
11. The Business Concept and Managerial Control in Knowledge-Intensive Work, Deetz
12. The Politics of Information Systems, Contractor and O'Keefe
13. Information and Organizational Development, Kreps
14. Dealing with Office Rumors, Politics, and Total Quality Management, Wilhelm and Fairhurst
15. The Public Electronic Network, Rogers and Allbritton
16. Interorganizational Diffusion, Dearing
17. Integrating Electronic Communication at Texaco, DeSanctis, Jackson, Poole, and Dickson
18. Using Technology to Bring Healthcare to Rural Areas, Whitten
19. Attempting to Improve Employee Morale at Weaver Street Market, Zorn
20. The Case of the U.S. Navy's Tailhook Scandal, Violanti
21. Sexual Harassment on the Menu, Bingham
22. Case Studies in Reconstructing Identities at the End of the Organizational Age, Goodall and Eisenberg

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Publisher: The Guilford Press, 1997
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