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After leading over 150 sites to ISO 9000 registration throughout IBM, Dr. Small has written a book for senior executives and managers who need to understand the strategic and operational values of the ISO 9000 system. Small unravels the misconceptions and clearly explains how to use ISO 9000 to drive waste reduction, quality improvement and customer satisfaction.
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There are a growing number of books in the marketplace dealing with the complexities of ISO 9000 - International Organization for Standardization's set of quality oriented guidelines. One of the best is Jack Small's ISO 9000 For Executives which, as its title indicates, provides insight and understanding for the decision makers in a company.
The ISO 9000 phenomena has arrived. It applies to every type of business regardless of size and has special meaning for those companies engaged in providing service. What began as a quality standard that people believed was only useful if you were dealing with the international marketplace, has now grown into a widespread movement that is being required for business dealings in the United States. There is little question that all enlightened executives must understand this program. ISO 9000 for Executives allows you to gain valuable insight in a way that is clear, concise and aimed at those questions that often arise in exploring this unique topic.
Most of the current literature on ISO 9000 seems to be written for quality practitioners or for those interested in comparing the ISO 9000 standards to the myriad of quality programs in existence. This book looks at ISO 9000, not as just another quality program, but one that can provide much needed operational control - in all aspects of one's business. The idea is not to blindly charge ahead in order to get on the ISO 9000 bandwagon but to use the standards as a fundamental way of eliminating both waste and inefficiencies in all key operations in your company.
The book is extremely well written and attempts to unravel some of the misconceptions and misunderstandings that appear to plague the ISO 9000 phenomena. Whether you are the CEO of a multi-million dollar corporation, or the head of a small, 10- 15 person company, this book is for you. It explains the basis for the standards and shows how using the ISO 9000 template will have a positive impact on your company's bottom line. This book should be on every executive's reading list.Review:
I can think of few as qualified as Jack Small to write a book on ISO 9000. He guided IBM through over 150 registrations that have brought bottom-line value to his company. ISO 9000 for Executives reflects both that experience at implementing the standard and his focus on the ultimate business value of ISO 9000. -- Mark Morrow, Director of CEEM Information Services, Fairfax, VA
If you're a CEO and wonder if ISO 9000 is something worth considering in order for your company to remain competitive into the next century, you have to read this book! In it, Dr. Small demystifies ISO 9000 and describes the registration process in plain and simple executive language, Great book! -- Ernani Pires, president and CEO, SGS International Certification Services Inc., Rutherford, NJ.
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Book Description Lanchester Pr Inc, 1996. Condition: Very Good. Ships from Reno, NV. Great condition for a used book! Minimal wear. Seller Inventory # GRP92858612
Book Description Lanchester Pr Inc, 1996. Hardcover. Condition: Used: Good. Seller Inventory # SONG1573210013
Book Description Lanchester Pr Inc. Hardcover. Condition: GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, thatâ€™ll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included. Seller Inventory # 2835391151
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