The Lean Enterprise Memory Jogger for Service: Where Supply Meets Demand... Exactly! - Softcover

Richard L. Macinnes

Softcover

ISBN 10: 1576811107 ISBN 13: 9781576811108

Publisher: GoalQPC, 2009

Synopsis

This brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations.
Answer this, would your customers, without question recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.

About this title

About the Author

GOAL/QPC

Since 1995 GOAL/QPC has been a leader in the world of Quality Management. GOAL/QPC's concisely written pocket guides, known as Memory Joggers, enable people at all organizational levels to learn and apply tools, methods and processes that are critically needed to attain world-class organizational excellence. With over 12M copies in circulation, our customers value our Memory Joggers as stand-alone learning resources or for use in a training environment. Made popular with our trademark format of "What is it, What does it do, How do I do it?" , published in a pocket sized spiral binding, users can quickly find and acquire knowledge and insight from the leading edge book content.

From the Back Cover

Table of Contents Introduction to Lean.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii ?? Chapter One The Goals of the Lean Enterprise.. . . . . . . . . . . . . . 1 ?? Chapter Two Lean Leadership.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 ?? Chapter Three Enterprise Mapping.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 ?? Chapter Four Value Stream Mapping.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 ?? Chapter Five Continuous Flow.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 ?? Chapter Six Queuing Strategies.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 ?? Chapter Seven Visual Management.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 ?? Chapter Eight Error Proofing.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 ?? Chapter Nine Standard Operations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 ?? Chapter Ten Lean Metrics.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 ?? Chapter Eleven Kaizen Event.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

From the Inside Flap

The Lean Enterprise Memory JoggerTM for Service | ©2009 GOAL/QPC ?? Forward In today s highly competitive market, there is an intense drive to ensure that an organization s operations are as productive as possible. The benefits that result from becoming a lean organization include the freeing up of capital, the reduction of inventory exposure during periods of slowdown, and the ability to qualify as a preferred supplier.The tools and methods outlined in this book for optimizing resources, streamlining operations, and eliminating waste had their origins in manufacturing.Experience, however, has shown that these methods are applicable everywhere. For this reason, we have named this series of books The Lean Enterprise Memory JoggerTM.We believe this book will enable associates at all levels to quickly learn and begin applying the most commonly used tools for creating value and eliminating waste.We wish you well.GOAL/QPC

Edition details

• Publisher: GoalQPC
• Publication date: 2009
• Language: English
• ISBN 10: 1576811107
• ISBN 13: 9781576811108
• Binding: Spiral-bound
• Illustrator: Janet MacCausland
• Edition number: 1
• Number of pages: 250
• Editor: NSight. Inc.