Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

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9781578200467: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

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About the Author:

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

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Book Description Taylor Francis Ltd, United Kingdom, 1999. Paperback. Condition: New. 5th Revised edition. Language: English . Brand New Book ***** Print on Demand *****. Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.; Seller Inventory # AAV9781578200467

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Book Description Taylor Francis Ltd, United Kingdom, 1999. Paperback. Condition: New. 5th Revised edition. Language: English . Brand New Book ***** Print on Demand *****.Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.; Seller Inventory # AAV9781578200467

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