Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

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9781578200467: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

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About the Author:

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

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Other Popular Editions of the Same Title

9780936648415: Customer Service over the Phone

Featured Edition

ISBN 10:  0936648414 ISBN 13:  9780936648415
Publisher: Flatiron Pub, 1992
Softcover

9781578200207: Customer Service over the Phone

Backbe..., 1998
Softcover

9780936648682: Customer Service Over the Phone

Flatir..., 1995
Softcover

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Book Description Taylor & Francis Ltd, United Kingdom, 1999. Paperback. Condition: New. 5th New edition. Language: English. Brand new Book. Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ; Seller Inventory # APC9781578200467

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Book Description Taylor & Francis Ltd, United Kingdom, 1999. Paperback. Condition: New. 5th New edition. Language: English. Brand new Book. Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ; Seller Inventory # APC9781578200467

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