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But Evolve! stands out among the vast spate of e-commerce how-tos of the past few years because of the meticulous, rigorous research on the part of Kanter and her legion of Harvard Business associates. Here, coupled with Kanter's always-keen prose, that research translates into perhaps the most vivid, probing, and instructive anthology of e-commerce success (and failure) stories yet to appear in one book. Kanter & Co. conducted over 300 interviews, plus surveys with nearly three times as many companies worldwide, to tease out their conclusions on what works and what doesn't when doing business online--with brash start-ups as well as brick-and-mortar giants. That serious-minded, Harvard-quality sleuthing is reflected in the long narratives that make up the meat of the book, detailing the complete online journeys of some of the world's most high-profile companies, from venerable offliners venturing online (among them, Arrow Electronics, Barnes & Noble, NBC, Hewlett-Packard, Honeywell, IBM, Williams-Sonoma, and Sun) to the Net-born (Amazon, eBay, Razorfish, EarthWeb, iXL, Renren.com, and Abuzz, which clearly emerges here as Kanter's pet model of how to do it right in entrepreneurial cyberspace). If you've followed the start-up scene with eagle eyes every day for the past five years, you might already be familiar with these companies' twisting, turning story lines. If, more likely, you haven't, you're in for some illuminating object lessons on what works (and what doesn't) on the precarious, often uncharted terrain of e-commerce--not to mention some really good reading.
Shortly before Evolve! went to press, Kanter added two new chapters to address the latest changes in the e-commerce market. That's a valuable update, but even if she'd skipped the postscript, Evolve! is blessedly free of reckless cybermania. And, unlike many such dot-com how-tos, it's wise enough to know that, far from having completely rewritten the rules of good business, the callow world of e-commerce has much to learn from the offline forbears it often scoffs at. For these reasons, the observations and advisories in Evolve! should transcend the inevitable fluctuations of the e-commerce market in the years to come. In other words, this is the real thing: smart, deeply researched advice from a pro whose talents are evident on every page. Well, except for the rap lyrics she's penned for "Evolve!--The Song," which kick off the book, and run along such lines: "You're not alone, so start placing your bet/On finding lots of partners throughout the Net!" Cole Porter she's not. Then again, maybe they wouldn't sound so lame if only we could get that other old pro, Eartha Kitt, to slip into her catsuit and purr her way through them. --Timothy Murphy
"Evolve! provides leaders the frameworks they need in the emerging electronic marketplace. An indispensable tool for any company interested in pioneering in this fascinating new sector."
-Martha Stewart, Chairman & CEO, and Sharon Patrick, President & COO, Martha Stewart Living Omnimedia
"Filled with real-life examples, Evolve! is insightful, inspirational, and fun to read. While demonstrating how many business fundamentals never change, the book also enlightens us on the potential of the Internet to make all business better."
-George Conrades, CEO, Akamai Technology
"Will the dotcoms beat the wannadots? Will the young confine the middle-aged to history? Not even Rosabeth Moss Kanter knows for certain-but don't expect to be among the winners if you haven't read her brilliant and compelling guide to our digital tomorrow."
-Sir Martin Sorrell, Group Chief Executive, WPP Group
"Rosabeth Moss Kanter always gets it right! She has succinctly and humorously shown us what the digital revolution really means."
-Cathleen Black, President, Hearst Magazines
"You will come back from a thrilling ride into the future armed with Kanter's wisdom."
-Ken Auletta, Writer, The New Yorker "Annals of Communication," and Author, World War 3.0
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