Excellence in Action: Water Utility Management in the 21st Century (Awwa Trends in Water Series)

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9781583211595: Excellence in Action: Water Utility Management in the 21st Century (Awwa Trends in Water Series)
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Like gas and electric utilities, water utilities across the country are feeling pressured to become more efficient, to lower costs, and to provide better quality, service, and value to customers. In short, public water utilities are expected to operate more like private enterprise companies. What is causing this fundamental shift? How can a deeply entrenched, public-service monopoly like a municipal water utility become competitive, consumer-oriented, and willing to change? What changes must managers make, both to themselves and to their utilities? Are there management techniques and business strategies that can be learned and used? What lessons can be gained from other utilities? Get the answers to all these questions and many more you may have about the new water utility business reality, in Excellence in Action: Water Utility Management in the 21st Century.

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Mike Feder; William C. Lauer
Published by American Water Works Association (2001)
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