2011 Benchmarking Performance Indicators for Water & Wastewater Utilities

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9781583219317: 2011 Benchmarking Performance Indicators for Water & Wastewater Utilities
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Updated from the 2007 Survey, this report lets you compare your water or wastewater utility with other US utilities in 34 key areas of operations, management, business, and customer service. 12 additional key benchmarks are provided in the 2011 update than in the 2007 update. Data is from 2011.

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Established in 1881, the American Water Works Association is the oldest and largest nonprofit, scientific and educational association dedicated to safe and sustainable water in the world. With more than 50,000 members worldwide and 43 Sections in North Am

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American Water Works Association
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