Cisco Callmanager Fundamentals: A Cisco Avvid Solution - Hardcover

Pearce, Chris; Smith, Anne

Hardcover

ISBN 10: 1587050080 ISBN 13: 9781587050084

Publisher: Cisco Systems, 2001

Synopsis

Exposes the inner workings of CallManager to help you maximize your Cisco IP Telephony solution

• Learn how to deploy and manage a CallManager solution
• Understand how CallManager processes information through detailed architectural examples and descriptions
• Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
• Learn detailed information about North American and international dial plans, trunk and station devices, media resources, managing and monitoring CallManager, and call detail records

Cisco CallManager Fundamentals provides examples and reference information about CallManager, the call processing component of the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) IP Telephony solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems can understand the role each component plays and how they interrelate. You'll learn detailed information about hardware and software components, call routing, media processing, system management and monitoring, and call detail records. The authors, all members of the CallManager group at Cisco Systems, also provide a list of features and Cisco solutions that integrate with CallManager. This book is the perfect resource to supplement your understanding of CallManager.

About this title

Review

Cisco Systems has lately become aggressive in promoting applications of the IP network infrastructure equipment that the company has traditionally sold. Cisco CallManager--the subject of Cisco CallManager Fundamentals--is essentially an IP-based Public Branch Exchange (PBX) that enables companies to carry their voice and data traffic on a single network infrastructure. This book explains how CallManager (originally developed by Selsius Systems) goes about providing call-control services to IP telephony devices and performing reliably as a corporate telephone switch, and offers insight into how the product may evolve. The volume provides systems architects, engineers, and implementation technicians with the details they need to build strong CallManager systems.

Written by members of the CallManager development team and extensively edited for accuracy, Cisco CallManager Fundamentals uses prose and remarkably clear network diagrams to make its points. People looking for a detailed understanding of how CallManager works will find themselves delighted. While technicians looking for click-this, click-that procedures will be generally disappointed (such didactic techniques are not typical of Cisco Press books), they will find a fair number of sections that explain, in general terms, how to do such administrative work as loading users' names into a CallManager database and routing calls to emergency numbers. --David Wall

Topics covered: All aspects of Cisco CallManager, versions 3.0x and 3.1, of interest to the people who design, implement, and maintain the IP telephony solution. Matters of system architecture (with plenty of information about hardware and network requirements), call routing, media processing, and reporting are all covered. Does not include details of CallManager's integration with the Intelligent Contact Manager (ICM) business-rules engine, or much information on external Computer Telephony Integration (CTI) applications.

About the Author

John Alexander is the director of the CallManager software development at Cisco Systems. His experience is primarily in the field of voice communications, including call processing, voice messaging, call center, and switching systems. John was a member of the team that developed and implemented the CallManager software.

Chris Pearce is a technical leader in the CallManager software group at Cisco Systems. His primary areas of expertise include call routing, call control, and telephone features. Chris was a member of the team that developed and implemented the CallManager software from its early stages, and he was directly involved in developing the system architecture and design.

Anne Smith is a technical writer in the CallManager software group at Cisco Systems. She has eight years of documentation experience, including six years writing and developing technical documentation. Anne was a member of the team that developed the CallManager documentation from its early stages.

Delon Whetten is the manager of the Core Call Processing team in the CallManager software group at Cisco Systems. His experience has been centered on communication systems and includes the design and development of message switching, voice messaging, video teleconferencing, and VoIP call processing systems. Delon was a member of the team that developed and implemented the CallManager software from its early stages, and he was directly involved in developing the system architecture and design.

Edition details

• Publisher: Cisco Systems
• Publication date: 2001
• ISBN 10: 1587050080
• ISBN 13: 9781587050084
• Binding: Hardcover
• Language: English
• Number of pages: 693
• Editor: Alexander John