As all travelers know, flying is no simple matter. There are the horrors of the check-in to be negotiated, the uneven struggle to squash your hand luggage into the overhead locker and the constant fight with your neighbor over ownership of the armrest. Add to that the question of the food, the immigration queues and waiting for your luggage to appear and we can all see that something isn¬'t quite right. So when one of the world¬'s leading management gurus ¬- Henry Mintzberg ¬- decides to scrutinize the managment practices of the airlines and airports from his personal experience, it is worth taking notice. And when he does it in a highly amusing manner; it is worth reading.
"synopsis" may belong to another edition of this title.
Henry Mintzberg is Cleghorn Professor of Management Studies at Henry Mintzberg is Cleghorn Professor of Management Studies at McGill University in Montreal and professor of organizations at INSEAD in France. He was president of the Strategic Management Society and has received honorary degrees UniversitÃ© de Lausanne, UniversitÃ© de GenÃ¨ve, UniversitÃ© de MontrÃ©al, University of Lund and University of Venice. He holds an SM from MIT and a PhD from MITÂ¿s Sloan School of Management.
His areas of expertise include general management, the process of strategic formation, the design of organizations as well as the impact of design on organizations, and Â¿next generationÂ¿ management education. He splits his time between a home in Montreal and one in Prague.
Alison Eadie, The Daily Telegraph, March 29, 2001 "He should write more books like this...Coming next from the same author is Why I Hate Refilling the Stapler. I am ordering my copy now." Harvard Management Update, June, 2001 Mixing spleen with mordant wit, Mintzberg uses the air-line industry as an object lesson in management gone catastrophically awry. Harvard Management Update, June, 2001 Mintzberg's book also serves as a cautionary tale about separating the abstractions of management from the everyday reality. Globe and Mail, April 28, 2001 A lot of travellers will find themselves nodding in agreement as they read this small gem of a book. Publishers Weekly, April 23, 2001 This book should resonate with businesspeople and other frequent flyers grumbling about the inconveniences of air travel. Insider Business Journal, June 22, 2001 This little book, is indeed the perfect airplane read, for obvious reasons.
"About this title" may belong to another edition of this title.
Book Description Texere. Hardcover. Book Condition: New. 1587990636 Ships promptly. Bookseller Inventory # Z1587990636ZN
Book Description Book Condition: Brand New. Brand New Original US Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Bookseller Inventory # AIND-25479
Book Description Thomson Learning. Book Condition: New. pp. 141. Bookseller Inventory # 7575134
Book Description Texere, 2001. Hardcover. Book Condition: New. book. Bookseller Inventory # M1587990636
Book Description Book Condition: New. Brand New Original US Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Bookseller Inventory # AUSBNEW-25479
Book Description Book Condition: New. New. US edition. Perfect condition. Customer satisfaction our priority. Bookseller Inventory # ABE-FEB-98155
Book Description Book Condition: Brand New. New. US edition. Customer Satisfaction guaranteed!!. Bookseller Inventory # SHUB98155
Book Description Book Condition: Brand New. New, US edition. Excellent Customer Service. Bookseller Inventory # ABEUSA-98155
Book Description Hardcover. Book Condition: New. Ships From Canada. Sewn binding. Cloth over boards. 160 p. Audience: General/trade. From the Publisher: As all travelers know, flying is no simple matter what irks you the most. Is it the horror of checking in? The struggle to jam your luggage into the overhead compartment? What about the constant fight with your neighbor over ownership of the armrest? Or the never-ending wait for your luggage to appear? And let's not even discuss the food. It's clear something isn't quite right up there in the clouds and down among the ground staff. So when one of the worlds's leading management gurus as of the airlines and airports from his personal experience, it is worth taking notice. And this is what he has uncovered. Change management turning passengers into sardines; customer service amounting to constant interruptions as you try to sleep; customer loyalty offering you air miles you can use on other airlines. These are just some of the many management "'"techniques"'" practiced in the skies wh. Bookseller Inventory # 8874443493
Book Description Texere, 2001. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P111587990636