Why I Hate Flying: Tales for the Tormented Traveler

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9781587990632: Why I Hate Flying: Tales for the Tormented Traveler

As all travelers know, flying is no simple matter. There are the horrors of the check-in to be negotiated, the uneven struggle to squash your hand luggage into the overhead locker and the constant fight with your neighbor over ownership of the armrest. Add to that the question of the food, the immigration queues and waiting for your luggage to appear and we can all see that something isn¬'t quite right. So when one of the world¬'s leading management gurus ¬- Henry Mintzberg ¬- decides to scrutinize the managment practices of the airlines and airports from his personal experience, it is worth taking notice. And when he does it in a highly amusing manner; it is worth reading.

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About the Author:

Henry Mintzberg is Cleghorn Professor of Management Studies at Henry Mintzberg is Cleghorn Professor of Management Studies at McGill University in Montreal and professor of organizations at INSEAD in France. He was president of the Strategic Management Society and has received honorary degrees Université de Lausanne, Université de Genève, Université de Montréal, University of Lund and University of Venice. He holds an SM from MIT and a PhD from MIT¿s Sloan School of Management.

His areas of expertise include general management, the process of strategic formation, the design of organizations as well as the impact of design on organizations, and ¿next generation¿ management education. He splits his time between a home in Montreal and one in Prague.

Review:

Alison Eadie, The Daily Telegraph, March 29, 2001 "He should write more books like this...Coming next from the same author is Why I Hate Refilling the Stapler. I am ordering my copy now." Harvard Management Update, June, 2001 Mixing spleen with mordant wit, Mintzberg uses the air-line industry as an object lesson in management gone catastrophically awry. Harvard Management Update, June, 2001 Mintzberg's book also serves as a cautionary tale about separating the abstractions of management from the everyday reality. Globe and Mail, April 28, 2001 A lot of travellers will find themselves nodding in agreement as they read this small gem of a book. Publishers Weekly, April 23, 2001 This book should resonate with businesspeople and other frequent flyers grumbling about the inconveniences of air travel. Insider Business Journal, June 22, 2001 This little book, is indeed the perfect airplane read, for obvious reasons.

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Book Description Hardcover. Book Condition: New. Ships From Canada. Sewn binding. Cloth over boards. 160 p. Audience: General/trade. From the Publisher: As all travelers know, flying is no simple matter what irks you the most. Is it the horror of checking in? The struggle to jam your luggage into the overhead compartment? What about the constant fight with your neighbor over ownership of the armrest? Or the never-ending wait for your luggage to appear? And let's not even discuss the food. It's clear something isn't quite right up there in the clouds and down among the ground staff. So when one of the worlds's leading management gurus as of the airlines and airports from his personal experience, it is worth taking notice. And this is what he has uncovered. Change management turning passengers into sardines; customer service amounting to constant interruptions as you try to sleep; customer loyalty offering you air miles you can use on other airlines. These are just some of the many management "'"techniques"'" practiced in the skies wh. Bookseller Inventory # 8874443493

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