Total Quality Management: Managing Employees

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9781590400982: Total Quality Management: Managing Employees
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Now listeners can profit from their quality investment with this new business management model from the chairman of the Baldrige Award's panel of judges and a well-known quality consultant. In each chapter the authors feature at least one manufacturing company, one service company, and one small business. Each has been selected as a benchmark performer in a particular business function. 2 cassettes.

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